Privacy Policy

Last Updated: July 26, 2025

1. Introduction Cernent Hosting ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and your rights in relation to that data. This policy applies to the use of our website (cernent.co.uk) and our game server hosting services.

2. Information We Collect We may collect and process the following data about you:

  • Information You Give Us:

    • Account Information: When you register for an account or purchase a service, we collect information such as your name, email address, and billing address.

    • Communications: If you contact us via support ticket or email, we will keep a record of that correspondence.

  • Information We Collect Automatically:

    • Transaction Details: We will keep records of the products and services you purchase from us. Please note, we do not store your full credit/debit card details; this is handled securely by our payment processors (e.g., Stripe, PayPal).

    • Server & Usage Data: We collect information necessary to provide the game server service, which may include your IP address, connection times, and in-game identifiers (such as your SteamID or username) that are visible in server logs.

    • Website Analytics: We may collect non-personally identifiable information about your visit to our website, such as pages viewed and time spent on the site, to help us improve our service.

3. How We Use Your Information We use the information we hold about you for the following purposes:

  • To Provide Our Services: To create and manage your account, provide the game server hosting you have purchased, and process your payments.

  • To Communicate With You: To send you important service-related notices (e.g., invoices, maintenance alerts, suspension warnings) and to respond to your support requests.

  • To Improve Our Services: To understand how our customers use our services so we can make improvements and develop new features.

  • To Comply with Legal Obligations: To maintain financial records for tax purposes and to comply with any other legal or regulatory requirements.

4. Data Security and Storage We take the security of your data very seriously.

  • All data is stored on secure servers located within the United Kingdom and the European Union.

  • We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

  • Access to your personal data is restricted to employees and trusted third parties who need access to perform their duties.

5. Data Retention We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

6. Your Rights Under GDPR As a data subject, you have the following rights under UK data protection laws:

  • The right to be informed about the collection and use of your personal data.

  • The right of access to the personal data we hold about you.

  • The right to rectification of inaccurate personal data.

  • The right to erasure (the "right to be forgotten") in certain circumstances.

  • The right to restrict processing in certain circumstances.

  • The right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services.

  • The right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at [your support or privacy email address].

7. Third-Party Services We do not sell or rent your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors. These parties are contractually obligated to keep your information confidential and secure.

8. Changes to Our Privacy Policy We may update this privacy policy from time to in response to changing legal, technical, or business developments. We will notify you of any significant changes by email or by posting a notice on our website.

9. Contact Us If you have any questions about this privacy policy or our privacy practices, please contact us at: support@cernent.xyz

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