Last Updated: August 3, 2025
1. Introduction Cernent Hosting ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, disclose it, and safeguard it. This policy applies to your use of our website (cernent.xyz) and our game server hosting services.
2. Information We Collect We may collect and process the following data about you:
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Personal Data: When you register for an account or purchase a service, we collect personally identifiable information that you voluntarily give to us for billing and contact purposes. This includes your name, email address, and billing address.
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Usage Data: Our servers automatically collect information when you access the Site, such as your IP address, browser type, and the pages you visit.
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Financial Data: We do not store your full payment card details. This information is provided directly to our secure third-party payment processors (e.g., Stripe, PayPal), who handle all transactions in accordance with their own privacy policies.
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Game Server Data: We do not access or monitor the content you upload to your game servers. You are solely responsible for the data and content on your server.
3. How We Use Your Information Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use your information to:
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Create and manage your account.
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Process payments, orders, and refunds.
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Email you regarding your account or orders.
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Provide customer support and respond to your inquiries.
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Monitor usage and trends to improve our website and services.
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Prevent fraudulent transactions and protect our platform from criminal activity.
4. Data Retention We will only retain your personal information for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
By UK law, we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
5. Your Data Protection Rights (GDPR) As a user based in the UK, you have the following rights regarding your personal data:
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The right to access, update, or delete the information we have on you.
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The right of rectification if that information is inaccurate or incomplete.
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The right to object to our processing of your personal data.
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The right of data portability for the information you provide to us.
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The right to withdraw consent at any time where we relied on your consent to process your information.
If you wish to exercise any of these rights, please contact us.
6. Cookie Policy We use essential cookies to make our site work and to provide you with the best possible service. These cookies are files with a small amount of data that allow us to, for example, keep you logged in and remember the items in your shopping cart. You can instruct your browser to refuse all cookies, but you may not be able to use some portions of our Service.
7. Contact Us If you have questions or comments about this Privacy Policy, please contact us at: support@cernent.xyz
